Privacy Notice for the Home Energy Advice Team.

A Project run by MEA & NEP.

Introduction

Marches Energy Agency (MEA) and Nottingham Energy Partnership (NEP) run a number of energy advice services. These services offer impartial and unscripted advice to clients over the telephone and in person. The advice lines are funded by a combination of local authority and other grants. An agreement is in place with each funder outlining how your personal data will be used. However, we have drawn together the common elements of each in this document to give our users clarity about how their personal data is used and the rights they have.

Information held about you

 

In order to provide home energy efficiency advice and access funding assistance, we often need to collect and hold personal information about you. This information may include:-

 

  •          Basic details about you such as name, address, postcode and relevant contact information, (telephone number and/or email address)

  •          Financial information such as your household income, savings and any benefits you receive

  •          Contact we have had with you, such as home visits, meetings, telephone calls etc.

  •          Certain sensitive information such as physical or mental health information

Who is processing my data?

All personal data held, is securely stored and processed in accordance with data protection law.

MEA and NEP are the Data Processors who will process your information on behalf of the Midlands Net Zero Hub or other funding bodies.

How we will use the Information we hold about you

We will collect information about you (where applicable) to:-

• Give energy advice relevant to your property and personal circumstances

• Determine your eligibility for grant funding

• Refer (with your specific consent) you to selected partners for further advice or grant support/intervention;

• Provide assurance and evidence, for example as part of an audit, to the administrator of partner services that the service is operating as agreed.

What is the legal basis for us to process your data?

The legal basis for processing your data is:

• your consent, which you can withdraw at any time by notifying us

Who we will share your information with

We may share your information with selected delivery partner organisations, including:

  • energy companies and installers, who will use the information to inform delivery of their obligation or allocated funding. This will most likely involve liaising with you to arrange survey/inspection and if appropriate, install of the relevant energy efficiency measure.

  • Other agencies and support providing advice and support such as debt advice or specialist energy advice

We will normally seek your consent to share information with partner organisations and will only share data that is necessary in order for you to access their service. However, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. Any information which is shared will only be shared on a ‘need to know’ basis, with appropriate individuals. Only the minimum information for the purpose will be shared.

How long do we keep your records

We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept for a maximum of seven years. All information will be held securely and destroyed under confidential conditions.

Your rights

You have a number of rights under data protection law, including the right to request your information and to request that the information be amended or erased if incorrect.

To request your records, you will need to put your request in writing and provide proof of identification to the council in your area. Please email DataProtection@mea.org.uk or write to Data Protection, MEA, The Pump House, Coton Hill, Shrewsbury SY1 2DP. Any requests for information relating to residents in Nottingham & Nottinghamshire will be passed on to NEP, as lead partners for this area.

You also have the right to:

  • request restriction or object to processing of data in certain circumstances

  • withdraw your consent at any time

You also have a right to make a complaint about our handling of your personal data to the Information Commissioner’s Office https://ico.org.uk/.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Providing accurate information

It is important that we hold accurate and up to date information about you in order to assess your needs and deliver the appropriate services. If any of your details have changed, or change in the future, please ensure that you inform us as soon as possible so that we can update your records.

Further information

If you have any questions or concerns about how your information is used, please contact DataProtection@mea.org.uk in the first instance or telephone 0800 677 1307. You can also write to Davina Allen, MEA, The Pump House, Coton Hill, Shrewsbury SY1 2DP.

More information about data protection and how it applies to you can be found on the Information Commissioner’s Office website at https://ico.org.uk/.